Improved functionality and dramatically lowered costs
We helped a seminar company reduce their call center costs from $1.75 to $0.50 per minute, processing over 5,000 calls monthly. Our AI system enabled rescheduling and answered detailed queries, saving the company over $30,000 in three months while improving customer service.
- Cost Optimization & Customer Service
- Live Event Seminar Company
- 11/02/23 - 08/31/24
- Over $30,000 in 3 months
Data Analytics
Challenge:
The seminar company was spending a substantial $1.75 per minute by outsourcing its registration calls to an offshore call center. However, this service was limited in flexibility, offering basic script responses without the ability to answer in-depth questions about events or the company. The outsourced agents were unable to handle rescheduling requests or offer personalized interactions, leading to customer dissatisfaction and inefficiency.
Solution:
Action 2 Call stepped in to overhaul their registration process by implementing an AI-driven customer service solution. Our AI agent was designed specifically to understand the nuances of the company’s business and events. By leveraging AI and customized scripts, we provided more interactive features such as rescheduling capabilities and answering detailed customer queries.
Additionally, we reduced their cost per minute to just $0.50, processing over 5,000 calls per month while adding value through enhanced functionality.
Results:
Cost Reduction: Saved over $30,000, thanks to the price drop from $1.75 to $0.50 per minute.