Revolutionizing Call Management for a Marketing Company

Case Studies

Revolutionizing Call Management for a Marketing Company

With Action2Call’s AI phone service, the marketing company has drastically improved the call experience for their clients, leading to more consultations and better customer satisfaction—all while reducing costs.

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  • Marketing Company
  • Marketing Consultation Company
  • 03/20/23 - 08/31/24
  • They reduced their per-minute costs significantly by switching from $0.95 to Action 2 Call's AI service at only $0.50 per minute!
50%

Price Reduction

The marketing company saved 50% on call handling costs by switching from a $0.95 per minute outsourced call center to our AI-powered service. Not only did this cut expenses, but our AI agent, tailored to their business, significantly improved customer interactions by answering questions and scheduling consultations, leading to a surge in client appointments.

Data Analytics

Challenge: 

A marketing company was outsourcing its call handling for clients to a call center, paying $0.95 per minute. However, the outsourced call center was underperforming, often unable to answer specific questions or properly route calls to the correct departments. This led to poor customer experiences and lost opportunities for their clients.

Solution: 

By switching to Action2Call’s AI-powered call service, the company replaced the outsourced call center with an AI agent designed to act as a “Super Agent.” This AI agent could not only answer questions accurately but also schedule consultation appointments for the company’s clients. The AI was tailored specifically to understand the marketing company’s services and provide a more professional and responsive experience.

Results: 

The marketing company experienced a remarkable transformation:

Cost Savings: They reduced their per-minute costs significantly by switching from $0.95 to Action2Call‘s AI service.

Skyrocketing Consultations: The number of scheduled consultation appointments for their clients surged, resulting in more business opportunities.

New Service Offering: The marketing company is now able to offer this powerful AI answering service to all new clients, providing a cutting-edge solution that sets them apart from competitors.