Enhancing Call Management for a Central Texas Irrigation Company

Case Studies

Central Texas Irrigation

A Central Texas irrigation company went from missing 45% of their calls to answering 100% with our inbound call management system. Additionally, automated outbound calls now remind customers of appointments, allowing easy rescheduling. This has saved the company tens of thousands of dollars by reducing missed appointments and improving customer retention.

2
  • Irrigation and Landscaping
  • Central Texas Irrigation
  • 11/22/23 - 08/31/24
  • The company saved tens of thousands of dollars by improving customer retention and eliminating missed appointments.

Data Analytics

Challenge: 

The irrigation company in Central Texas was missing up to 45% of inbound customer calls, which resulted in lost business and frustrated clients. Additionally, they lacked an efficient system to remind customers about their scheduled appointments, leading to frequent no-shows and last-minute cancellations.

Solution: 

Action 2 Call implemented a comprehensive inbound and outbound call management system. Now, every inbound call is answered promptly, ensuring no potential customer is left waiting. Additionally, we set up an automated outbound call system to remind customers of their upcoming appointments, offering them the ability to reschedule directly through the system.

Results:

Inbound Call Response: They went from missing 45% of calls to answering 100% of them.


Appointment Reminders: Automated outbound calls helped reduce no-shows by giving customers easy options to reschedule.

Cost Savings: The company saved tens of thousands of dollars by improving customer retention and eliminating missed appointments.