Artificial intelligence (AI) is making waves across various industries, but one of the most promising areas where AI is making an impact is in special education. In her recent article, The Pros and Cons of AI in Special Education, Alyson Klein highlights how AI can assist educators by reducing their workload and providing personalized learning solutions for students with disabilities. At Action2Call, we couldn’t agree more with Klein’s perspective, and we are taking it a step further by developing cutting-edge solutions that help both teachers and students thrive in the AI-enhanced classroom. As Klein emphasizes, “AI offers significant potential to assist with paperwork and lesson planning—two of the most time-consuming tasks for special educators.” Tools like Magic School and Goblin are already in use, helping teachers craft individualized education plans (IEPs) and send professional emails to parents. These AI-driven tools can cut through administrative barriers, allowing teachers to spend more time engaging directly with students.
One of Action2Call’s leaders, Joshua M. Alexander, has a personal stake in the success of this technology. His daughter, who has special needs, uses AI-driven communication tools that assist her in developing her language and social skills. “We’ve seen firsthand how AI can bridge the communication gap for children who struggle with verbal expression. It’s not just a tool—it’s a lifeline,” Joshua says. His experience showcases the transformative power of AI in helping students express themselves, build confidence, and connect more meaningfully with their peers and teachers.
In her article, Klein and several experts highlight the importance of balance when it comes to relying on AI in the classroom. Amanda Morin, an advocate for learners with differences, cautions that AI tools work best when educators already have a strong understanding of both the technology and the needs of their students. “AI can accelerate the way you serve students if you understand both the technology and the specific needs of your students,” Morin explains.
At Action2Call, we fully support this idea, and we’re helping businesses and educational institutions take full advantage of AI while keeping the human touch intact. The key to success, in our view, lies in the thoughtful implementation of AI systems. AI-powered conversational agents, for example, can engage students in personalized learning experiences while allowing educators to focus on more complex teaching tasks.
One of the most exciting ways AI is already being used in education is by making learning materials more accessible. As Josh Clark of Landmark School points out in Klein’s article, “AI can ‘level’ texts for students with reading challenges in just minutes, making content more accessible without isolating students.” This is a perfect example of how AI can enhance inclusivity in the classroom, giving all students access to the same content while accommodating their unique learning needs.
However, Klein’s article also underscores an essential point: privacy and security must be a priority when using AI in special education. Educators need to be mindful about the data they input into AI systems. “If you wouldn’t put it on a billboard outside of the school, you should not be putting it into any sort of AI,” says Julie Tarasi, a special education teacher from Lakeview Middle School. This reminder is critical as we move forward in making AI an integral part of special education.
At Action2Call, we’re working on innovative AI-driven solutions that offer secure, compliant platforms for educators, ensuring that the personal data of students remains protected. We are also focusing on refining our AI agents to ensure that they offer customized recommendations that help teachers maintain the individuality in each student’s education plan.
Businesses and educational institutions can also take advantage of AI in other ways, such as using tools that make communication easier. In Klein’s article, Park Hill’s speech and language pathologist Kristen Ponce discusses how she uses AI tools like Canva to help students with cerebral palsy and other communication challenges express themselves more effectively. At Action2Call, we are developing similar tools to help students who struggle with verbal expression, ensuring they can communicate their ideas clearly and confidently.
AI in special education is not just about efficiency—it’s about enhancing the educational experience for both teachers and students. As Alyson Klein and experts like Amanda Morin suggest, the key to successfully using AI in special education is to use it as a complement to, rather than a replacement for, human expertise. At Action2Call, we believe that this balance is essential, and we are dedicated to creating AI solutions that make education more inclusive, efficient, and impactful for all students, especially those with special needs.
To read more about the evolving role of AI in special education, we recommend checking out Alyson Klein’s full article: The Pros and Cons of AI in Special Education. Curious how AI can revolutionize your inbound and outbound calling? Schedule a FREE demo with us today and see the future of communication in action!
1 Comment
Mary
This is a really good article. My son is special needs and I’m really hoping that AI can help him progress with his education.